Hi,

We are using Amplitude Browser SDK v2.11.6, and we’ve noticed that the "trial_confirmed" event is missing for approximately 10% of our users.

What We’ve Checked:

• We cross-referenced user IDs with Stripe and Braze data, confirming that these users successfully activated their trial.

• Other events before "trial_confirmed" are successfully recorded in Amplitude.

• We have autocapture enabled, and we can see an "Element Clicked" event for the "OK" button on the trial confirmation popup. We trigger the "trial_confirmed" event when the popup is shown, so if the popup appears, this event should also be triggered.

The Issue:

• Despite the popup being displayed and interacted with, the "trial_confirmed" event does not appear for some users.

• As far as we know, this issue seems to affect only this particular event.